Shipping
Shipping
1. Do you offer worldwide shipping?
Yes, we offer shipping to these countries.
United States, Canada, United Kingdom, Australia, New Zealand, Austria, Japan, South Korea, Germany, France, Italy, Switzerland, Belgium, Ireland, Norway, Sweden, Spain, Denmark, Netherlands, Finland, Czech Republic. Please read our shipping policy for more details
2. Where will my package be shipped from?
Most of Itesla's Tesla accessories are shipped from Hong Kong, Mainland China, and the United States, depending on the distance and warehouse inventory of your location. We strive to get your items to you as quickly as possible, so you may receive multiple packages for your order.
3. How much is the shipping cost?
All of our products are currently free shipping (Note: remote areas of special countries may incur additional charges)
4. How long does it take to receive the package?
Estimated Delivery Time (excluding holidays and customs downtime)
The following shipping delivery times are for reference only, shipping delays may occur during CVOID-19)
USA:
Standard Free Shipping (15-20 business days)
Additional Shipping (5-7 days) Note: Additional Shipping is not available for APO/FPO/PO BOX addresses
UK and EU countries
Free Shipping (15-20 business days)
Canada
Free Shipping (15-20 business days)
Japan and South Korea
Free Shipping (5-15 business days)
Australia and New Zealand
Free Shipping (15-20 business days)
5. How do I track my package?
In your shipping confirmation email, you will receive a link to your tracking information. From there, you can monitor the progress of your shipment until it arrives at your doorstep. Or check our page "Track My Order"
6. Which shipping companies do you use?
USPS/UPS (USA) Other countries are determined by the logistics company.
7. Where is my package?
If your tracking information has not been updated recently, don't worry. When you receive a tracking number via email, please allow 1-2 business days for your tracking number to be updated and your package is still on its way.
Itesla is not responsible for lost or stolen packages. Complaints should be made directly to the carrier once the carrier shows the package as "delivered". Please reference the tracking number emailed to you in the shipping confirmation. If you need further assistance, please contact us immediately.
8. Found your package lost?
If your package's tracking information confirms delivery and you can't find the delivered package:
Check with neighbors and family
Check the delivery location
Check for notifications of attempted deliveries
Contact the carrier
Orders and Payments
1. Is my information secure?
Of course! You can shop with confidence with us. Our security software (SSL) is the industry standard and one of the best software used today for secure business transactions. It encrypts your credit card number so that the information cannot be read while it is transmitted over the Internet.
2. What are the payment terms?
We accept multiple payment methods, such as Paypal or Credit Card, you can refer to the payment method icons at the bottom of our website. 100% secure payment.
3. When will my order be shipped?
Orders are usually shipped within 1-2 business days, and customized products take about 5-7 business days (excluding holidays). Once the order is shipped, we will send a confirmation email with a tracking number to your email address.
4. Can I cancel/edit my order?
Only unshipped orders can be canceled. Please contact us as soon as possible within 12 hours of placing the order and provide your special instructions. We will not be able to edit or cancel the order while the order is in transit.
5. I placed an order, but nothing happened, what happened?
Most orders leave our distribution center within 48 business hours of placing the order (excluding Saturdays, Sundays and holidays).
Please refer to our full shipping page for current processing times and available shipping methods. Note: Shipping time is separate from processing time and may change during holidays.
In some cases, we may be out of stock while processing your order. When this happens, our most popular items are usually back in stock within 3 business days. We will not cancel your order, but will hold your order until the item is back in stock and fulfill your order! If this happens to you, our Customer Service team will notify you of the delay via email.
For orders with multiple out-of-stock items, these items will be refunded via the original payment method (minus any applicable discount codes used on the order) so that we can process and ship the rest of your order as quickly as possible!
6. WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?
Our service team will assist you with the issues. Please take pictures of the item you received in order to proceed with a replacement.
7. MISSING ITEM FROM MY ORDER?
Please double-check your order details on your order confirmation to make sure you ordered this item. (Note: some items may ship separately, you will receive the shipment emails if your order was shipped more than 1 package)
8. CUSTOMS AND TARIFF (Customs/Tariff fees are Not Included)
We usually mark it as a gift to reduce the possibility of being stopped by your local custom)
Customs may hold packages (rarely), Please contact your local customs ASAP with provided tracking details if that happens ( We Would Send Tracking Infomation to Your Email When Your Order Shipped)
Note: The total charges for orders do NOT include any import taxes or customs duties. Yeslak will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination.
If you have been charged unduly, please reach out to our customer service team for assistance contact@Itesla.com
RETURN & REFUND
1.RETURNS (IF APPLICABLE)
If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.REFUND AND EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags or labels, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at contact@Itesla.com. Items sent back to us without first requesting a return will not be accepted.
3.DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
4. EXCHANGES((IF APPLICABLE)
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.
5. REFUND (IF APPLICABLE)
We will let you know once we’ve received and checked the return. Upon the receipt of the item condition, we will issue a refund that will be returned by the same method as your original payment.
INSTALLATION GUIDE & WARRANTY
1. NEED INSTALLATION HELP?
Most products include the written instructions. If they were not included in your shipment, you can either find the installation video on our product page. Or can contact us online for help.
2. DO YOU OFFER INSTALLATION SERVICE?
No, we do not have any professional installers on-site and don't offer any installation services here.
While most of our products can be easily installed at home, we may recommend or require taking the product (s) to an automotive aftermarket shop for professional installation. It varies by product.
3.WHAT IF MY PRODUCTS DO NOT FIT?
A: We check regularly with every new Tesla models and make sure all of our products fit the newest model. But Tesla sometimes upgrades or changes their parts without any notice. If yours does not fit, please contact us first.
4. WHAT'S THE PRODUCT WARRANTY?
Yeslak accessories have passed quality control tests and will be free from any defects in manufacturing, material, and workmanship for the life of the original purchaser and only for the original vehicle they were installed in.
Exclusions to this warranty includes wear and tear as a result of normal wear and aging, including but not limited to severe abrasive conditions, chemical contamination, such as spilled gasoline or bleach, vehicle accidents, misuse, abuse, modifications, incorrect installation or use, etc. We will stand behind our products. Depending on the situation, we may send a replacement to you.
AFFILIATE AND COLLABORATIONS
Check this page:
You are an influencer and look for collabs?
We love collabs. Please send us an email with your social media details ( we will get back to you ASAP )
Questions not answered above?
Please don't hesitate to contact us at contact@Itesla.com for any questions, suggestions, or collabs.